Terms of Service

1. Agreement and scope

These Terms of Service govern access to and use of ComplyCat’s website at complycat.cc, Price Transparency, Dark Pattern Audit, Grievance Desk, and related interfaces, reports, documentation, support and services. “ComplyCat”, “we”, “us” and “our” refer to ComplyCat. “You” means the person or business using the services.

By accepting these terms, creating an account, connecting a store, purchasing a subscription or using a service, you agree to these terms to the extent a binding agreement is formed under applicable law. If acting for a business, you confirm that you have authority to bind it. A separately signed agreement may expressly override specified provisions; otherwise these terms apply.

Each app has its own scope, permissions and applicable plan. Access to one app does not, by itself, include another. Specific functionality, fees, limits and availability are described in the relevant app listing, approved plan, checkout or written agreement.

2. The services and merchant oversight

ComplyCat supports pricing records and disclosures, storefront review and audit evidence, and consumer grievance workflows. It is a software service, not a regulator, law firm or government certification body.

You remain responsible for your prices, discount announcements, legal disclosures, customer communications, grievance handling, statutory deadlines, NCH registration and compliance decisions. Review the accuracy, context and suitability of outputs before relying on or publishing them. An app result, audit report or certificate workflow does not establish government approval or guarantee compliance.

Before applying changes or relying on records, confirm the relevant product or variant, reference period, history coverage, supported offer types, authorized review scope and customer context. Maintain appropriate approvals, backups and independent records for your business.

3. Accounts, authority and connected access

Provide accurate account and billing information, secure your credentials, and limit access to authorized personnel. You are responsible for activity performed through your account or users acting with your authorization.

You must have the rights, notices, consents and other lawful authority needed to provide store, customer, complaint or other information to ComplyCat and to authorize the actions you request. Use the services in accordance with applicable law and Shopify’s and other connected platforms’ rules.

Grant only the access appropriate to the features you use, and review connected permissions when staff, contractors or business requirements change.

4. Plans, charges and cancellation

Fees, recurring billing periods, usage charges, trials and limits are governed by the applicable plan, app listing, Shopify billing authorization or written order. We do not create a paid obligation merely because you browse this website or open an early-access dialog.

Where a plan renews automatically, the disclosed renewal and cancellation terms apply. Cancel or uninstall through the applicable app or Shopify controls in accordance with those terms to stop future renewals. Fees already incurred, including valid accrued usage charges, remain payable. Cancellation, uninstalling or ceasing use does not itself reverse charges already incurred.

You are responsible for applicable taxes and governmental charges other than taxes on our income. We will communicate material fee changes as required by the applicable agreement, platform rules or law. Do not rely on an informal feature description as an undisclosed pricing commitment.

5. No refunds

Except where required by applicable law or a binding Shopify requirement, fees paid or validly incurred for ComplyCat services are non-refundable. We do not provide voluntary refunds or prorated credits for unused subscription time, unused features, cancellation, uninstalling, a change of mind, or a decision to stop using an app.

This policy does not authorize a charge that was not owed, prevent correction of a verified billing error, or waive a mandatory cancellation or refund right. Refunds or credits that must be provided will be handled through the applicable billing channel and its procedures.

For a billing question, contact [email protected] with the affected app, store identifier and invoice or charge reference. Do not send full payment-card details. The presence of a support or dispute process is not a promise of a discretionary refund.

6. Your data and limited processing permission

You retain your rights in the store data, business records, customer information, brand assets, inputs and other materials you provide. You grant us a non-exclusive permission to host, process, transmit, analyze and display those materials as reasonably necessary to provide, secure, support and maintain the services, consistent with the Privacy Policy and applicable data-processing terms.

Product evaluation and improvement may use aggregated, de-identified or otherwise privacy-preserving information as described in the Privacy Policy. These terms do not transfer ownership of your customer data or grant an unrestricted right to use personal information for unrelated purposes.

Our Privacy Policy and Data Controls explain the categories of information, processing purposes and available request routes. If applicable written data-processing terms govern a particular activity, those terms apply to that processing.

7. AI-assisted output and compliance decisions

Where a feature uses AI, outputs may include explanations, classifications, recommendations, summaries or response drafts. They may be incomplete, inaccurate or unsuitable for a particular situation. You are responsible for appropriate review, approval and monitoring before operational use.

ComplyCat does not promise that a scan identifies every dark pattern, that an incomplete price history proves a complete reference period, that a drafted response resolves a consumer complaint, or that a regulator will accept a report or statement. Seek qualified advice where your circumstances require it.

NCH onboarding and case exchange remain subject to the official programme, permissions and supported interfaces. Using ComplyCat does not itself register you as an NCH convergence partner or confer access to a government system.

8. Acceptable use

Do not use the services to violate law or third-party rights, fabricate evidence, misrepresent compliance, publish deceptive claims, introduce malicious code, obtain unauthorized access, bypass reasonable security or usage controls, or interfere with the service.

Do not resell access or exploit non-public parts of the service without authorization. Restrictions on reverse engineering or similar activity apply only to the extent permitted by law. You may not use customer or complaint data for a purpose for which you lack appropriate authority.

9. Availability, support and feature changes

We may perform scheduled or emergency maintenance and update the service for security, reliability, functionality or legal reasons. We will make reasonable efforts to notify affected customers of material paid-service changes or scheduled disruption where practicable.

Unless separately agreed in writing, there is no guaranteed uptime, response time or service level. Features expressly offered as beta, pilot or early access may have different availability, support and usage limits, which should be considered before use in a critical workflow.

If a material paid service is permanently discontinued, we will make reasonable efforts to give notice and an opportunity to export available records where technically and legally feasible. Mandatory rights remain unaffected.

10. Shopify and other third parties

The services may depend on Shopify, merchants’ themes and apps, hosting or cloud services, payment systems, AI infrastructure and other integrations. Third-party services have their own terms, permissions, policies and availability.

To the extent permitted by law, we are not responsible for third-party outages, policy changes, data supplied by others, or actions outside our reasonable control. This does not remove obligations that applicable law imposes on us for our own processing or conduct.

11. Confidentiality

Each party will use reasonable care to protect the other’s non-public confidential information and use it only for the service relationship, permitted rights or legal compliance. Information already public without breach, independently developed, rightfully received from another source or approved for release is not confidential under this provision.

A disclosure required by law or valid legal process may be made subject to any legally required safeguards or notice. Personal data remains subject to the Privacy Policy and applicable data-protection obligations.

12. Intellectual property

ComplyCat and its licensors retain their rights in the software, interfaces, documentation, designs, templates and underlying technology. You receive only the access and usage rights expressly provided for your service or plan.

You retain rights in your pre-existing materials and supplied data. Rights in third-party material remain with its owner. An AI-generated output may resemble other material and should be checked for suitability and third-party rights before publication.

13. Suspension and termination

We may restrict or suspend access where reasonably necessary to address security risks, non-payment of valid charges, unlawful use, material breach or harm to the service or others. Where appropriate and practicable, we will provide notice and an opportunity to resolve the issue.

You may end use according to the relevant plan or platform process. Accrued payment obligations and provisions that by their nature should survive termination remain effective, subject to applicable law. Data handling after disconnection or termination follows the Privacy Policy, applicable platform requirements and any governing processing agreement.

14. Warranty disclaimers

To the maximum extent permitted by applicable law, the services are provided “as is” and “as available”. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability and error-free operation to the extent those warranties may lawfully be disclaimed.

We do not guarantee a particular commercial outcome, protection from every operational problem, acceptance by a regulator, or identification of every error or issue. Nothing in this section excludes a warranty or right that applicable law requires us to provide.

15. Exclusion and limitation of liability

To the maximum extent permitted by law, ComplyCat will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, or business interruption, arising out of or relating to the services. This applies regardless of the legal theory of the claim and whether such loss was foreseeable or its possibility was communicated, to the extent lawful.

These exclusions cover permitted categories of loss connected with use or inability to use an app, inaccurate or incomplete output, pricing or audit records, customer communications, missed operational actions, and connected systems. They do not transfer your merchant obligations to ComplyCat or remove any non-excludable obligation we owe.

Where liability is not excluded, ComplyCat’s aggregate liability for claims relating to the affected app or service will, to the maximum extent permitted by law, not exceed the amounts you paid to ComplyCat for that app or service during the 30 days preceding the event giving rise to the claim.

Nothing in these terms limits or excludes liability or remedies that cannot lawfully be limited or excluded. This includes liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable law prohibits the exclusion or limitation. Mandatory consumer, data-protection and platform rights remain unaffected.

16. Third-party claims arising from your conduct

To the extent permitted by law, you will indemnify ComplyCat and its personnel against reasonable third-party claims, losses and costs to the extent caused by your unlawful use, material breach, infringement of another’s rights, or data or instructions you supply without necessary authority.

This obligation does not apply to the extent a claim is caused by ComplyCat’s own breach or conduct for which liability cannot lawfully be shifted. The affected party should give reasonable notice, cooperate in the defense, and not agree to a settlement imposing an admission or non-monetary obligation on the other without consent.

17. Governing law and disputes

These terms are governed by the laws of India, without regard to conflict-of-law rules, except where mandatory law requires otherwise. Courts of competent jurisdiction in India will have jurisdiction over disputes, subject to any mandatory rights to use another court, consumer forum or authority.

Please first contact [email protected] about a dispute so that it can be investigated. This request does not waive a legal remedy, shorten a statutory limitation period or prevent an urgent or mandatory proceeding.

18. Changes and general provisions

We may update these terms as the service or applicable requirements change. The updated version will carry a revised date; material changes will be notified where required through an appropriate service, website or email notice. Acceptance or continued use operates only to the extent valid under applicable law; an update does not erase accrued mandatory rights.

An unenforceable provision will be limited or severed to the extent necessary without invalidating the remaining lawful provisions. Any assignment is subject to applicable law and must not remove mandatory protections. These terms and any applicable written service or processing agreement form the relevant agreement for the services.

19. Contact

Operator: ComplyCat. For support, billing, refund questions or legal notices, contact [email protected].

For personal-data enquiries and requests, also see our Privacy Policy and Data Controls.